People: Teams and stakeholders
Learning goals
- In an invoice AI pilot, finance may prioritize avoiding incorrect payments while engineering prioritizes response time. Agree who decides exceptions and how quality and time are measured before acceptance.
Key points
- Delivery depends on sponsors, users, developers and operators sharing an understanding of outcomes. Explore expectations and constraints rather than assuming that everyone defines success alike. When conflict arises, examine its causes and context before choosing a response. Clear roles, appropriate autonomy, coaching and removal of external blockers help a team deliver.
Workplace uses
- Workplace applicationIn an invoice AI pilot, finance may prioritize avoiding incorrect payments while engineering prioritizes response time. Agree who decides exceptions and how quality and time are measured before acceptance.
Decisions covered here (site-authored)
- People: Teams and stakeholders